IFS, a provider of industrial AI software, has launched IFS Nexus Black Resolve for Utilities, designed to improve field service operations for energy and utility companies.
The solution combines
IFS’s expertise in utilities with AI capabilities, extending IFS Field Service
Management technology to enhance disaster response, daily operations, and grid
modernisation.
Resolve for Utilities
is built for field technicians, planners, and crews.
It addresses
challenges including workforce shortages, aging infrastructure, extreme weather
events, and increasing customer expectations for faster service restoration.
Key features include Intelligent
Crew Callout, which uses AI to coordinate crews for maintenance and emergency
response, providing real-time visibility into availability and streamlining
communication.
Mutual Aid Technology
supports large-scale disaster response, enabling utilities to collaborate with
neighboring companies and share resources efficiently.
Intelligent Support
for Field Crews enhances productivity through mobile guidance using real-time
data, equipment images, and historical patterns.
Resolve for Utilities
aims to make the "last mile" of field operations more efficient,
ensuring reliable service delivery while allowing planners and managers to
focus on strategic decisions.
By combining AI with
proven field service technology, the solution supports faster response times,
better coordination, and improved operational outcomes for utilities across
regions.
Carol Johnston, Vice President, Energy & Utilities, IFS, said: "Utilities are navigating an increasingly complex operating environment — from workforce constraints to extreme weather and grid modernisation, with increasingly high customer expectations. Our intense attention to this area reflects both our heritage in Utilities FSM and our commitment to evolving alongside our customers with modern, practical innovation. Nobody understands the utilities market like IFS, and it’s this industry-specific application of AI that is enabling the Utility providers we work with to radically improve efficiencies and deliver better moments of service to their own customers."
Brian Burdette, Emergency Management Supervisor, SoCalGas, said: "When a
disaster hits, our job becomes helping put a community back together. That's a
job where every minute matters. A solution like this could help us cut
restoration times by getting crews to the right places with the right
equipment, before the event even hits. That means hospitals stay powered, our
field teams can work safely, and families return to warm homes faster."
Kriti Sharma, CEO of IFS Nexus Black, said:
"Our approach is simple: listen closely to our utility customers, innovate
quickly where it matters most, and deliver solutions that perform under
real-world conditions – fast. This is AI designed for the workers who restore
power in treacherous conditions, who scale transmission poles after disasters,
and who keep critical infrastructure running 24/7. When lives are on the line,
safe, reliable AI isn't optional – it's everything." -OGN
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