Priority Pass, the original and market-leading airport experiences programme owned and operated by Collinson – has announced the winners of the newly established Priority Pass Excellence Awards.
From the launch of outstanding new services that enhance the journey, more sustainable initiatives, to gourmet cuisines and apéritifs that make for an indulgent pre-take off ritual, the winners of the awards exemplify an unwavering commitment to delivering the best airport experience.
The three categories of the Awards are: the long-standing Lounge of the Year awards, as well as two new categories, Pioneer of the Year, and All Star of the Year.
Lounge of the Year
The highest-rated lounges across the Priority Pass global network, based on 379,966 member ratings and reviews across a wide range of criteria including: quality of facilities, customer service, food and beverage selection and overall satisfaction.
Overall Global Winner: Vienna Lounge, Terminal 1, Vienna Airport, Austria
Since being refurbished in 2022, the Vienna Lounge offers a great variety of amenities for solo travellers, families, and those flying for business. With its Viennese cafe offering sweet treats and a buffet, comfortable seating in natural lighting, work stations, a collection of art and views out onto the airport stands, corridors and runway.
Regional Winners
Middle East and Africa Winner: Petra Lounge, Amman Queen Alia International Airport, Jordan
The Petra Lounge provides a comfortable atmosphere for guests to unwind and experience superior hospitality. With a spacious seating area and dining section, members can enjoy delicious food and beverages in a relaxed setting.
Additionally, the lounge offers amenities such as bookable meeting/conference rooms and showers, catering to various needs and preferences of travellers.
Abdul Ghani Behbehsni, Chairman, said: “We are deeply honoured to receive the MEA Lounge of the Year award for 2024. This recognition is a testament to our commitment to excellence and our passion for providing an unparalleled experience to our guests.
“Our lounge is not just a space but a destination where culture, comfort, and hospitality meet to create memorable moments. We thank our dedicated team and our esteemed guests for making this achievement possible. We also wish to thank Collinson Group a global leader in airport lounge services for this recognition.”
Middle East and Africa
Winner: Petra Lounge, Amman Queen Alia International Airport, Jordan
Highly Commended: Primeclass Lounge, Muscat International Airport, Oman
Highly Commended: Bidvest Premier Lounge, International Terminal A, Johannesburg O.R Tambo International, South Africa
Asia Pacific
Winner: Chase Sapphire Lounge by The Club, Terminal 1, Hong Kong International Airport, Hong Kong
Highly Commended: Oriental Club Lounge, Terminal 2, Taiwan Taoyuan International Airport, Taiwan
Europe
Winner: Vienna Lounge, Terminal 1, Vienna International Airport, Austria
Highly Commended: Marco Polo Club, Venice Marco Polo Airport, Italy
Latin America and the Caribbean
Winner: Advantage VIP Lounge, Curitiba Afonso Pena International, Brazil
Highly Commended: Macondo Lounge, Barranquilla Ernesto Cortissoz International, Colombia
North America
Winner: VIP Lounge Aguascalientes, Jesus Teran Peredo International, Mexico
Highly Commended: Escape Lounge, S Terminal A, Syracuse NY Hancock International, United States
Pioneer of the Year
Nominated by Priority Pass partners, these winners champion unique and innovative services and solutions that help to improve the overall traveller experience.
From strong focuses on sustainability, robots delivering drinks to your tables, to gaming stations, the below winning lounges have all pioneered their way to success in their own way, as they illustrate the future of the airport lounge and experience.
All Star of the Year
Nominated by Priority Pass partners, these stand-out lounge and experience employees demonstrate an unwavering commitment to customer service excellence every single day.
Regional Winners
Europe
Anita Ganska, Preludium Lounge, Terminal A, Warsaw Frederic Chopin, Poland
Latin America and the Caribbean
Daniela Potes Flechas, W Premium - 5th Avenue, Terminal 3, Sao Paulo Guarulhos International, Brazil
Middle East and Africa
Ghulam Sarwar, The Lounge, Sharjah International, United Arab Emirates
North America
Silvia Villatoro, Virgin Atlantic Clubhouse, International Terminal A, San Francisco CA International, United States
“We have a shared ethos with our partners to deliver the best airport experience to our members and the winners of this year’s Priority Pass Excellence Awards have proven that they truly elevate every customer journey into something special,” said Christopher Evans, CEO of Collinson International.
“We had an unprecedented year at Collinson in 2023, which wouldn’t have been possible without our exceptional network of partners. So today we celebrate and honour those that are leading the field, offering first class services and solutions.”
The awards follow a landmark year for Collinson. In 2023, the company grew its global network by 56% compared to the previous year, with an additional 244 lounges, 84 dining, spa and relaxation experiences, and saw a record number of global lounge visits, up 57% for the same period. – TradeArabia News Service
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