The prestigious Mercedes-Benz General Distributor Award for 2024 has been awarded to Al Haddad Motors, marking its first-ever recognition for ‘Best Customer Service Business Performance’ in the Small Market category.
The achievement acknowledges the company’s steadfast commitment to delivering exceptional customer service and upholding the Mercedes-Benz brand’s reputation for excellence.
The award ceremony, held in Morocco, celebrated top distributors worldwide. Mercedes-Benz executives emphasised the importance of outstanding customer service in today’s competitive automotive landscape, and Al Haddad Motors’ achievement was recognised among the best in the industry.
“Receiving this esteemed award for the first time is a true testament to Al Haddad Motors’ leadership in the automotive industry, particularly in the realm of customer service,” said an awarding representative.
“Through continuous efforts to exceed client expectations, the company has set an inspiring standard of service excellence in Bahrain and beyond. Al Haddad Motors takes pride in understanding and meeting the unique needs of every customer, offering a personalised experience that aligns with the unparalleled quality of Mercedes-Benz.”
The marque’s team members from Bahrain were thrilled to be recognised.
“We are beyond excited and honoured to receive the Mercedes-Benz General Distributor Award for 2024,” said Al Haddad Motors chief executive Warren Hudson. “This incredible recognition is a direct reflection of our team’s dedication, hard work, and passion. Their unwavering pursuit of excellence in every customer interaction has truly set us apart, and we’re proud to be recognised for it. This award strengthens our commitment to delivering exceptional service and ensuring an outstanding customer experience every step of the way.”
Al Haddad Motors has consistently invested in the growth and development of its team, ensuring that every staff member is equipped with the skills and expertise needed to meet Mercedes-Benz customers’ high expectations. The company firmly believes that a well-trained team is the cornerstone of exceptional service.
“We’re thrilled and honoured to receive the prestigious ‘Best Customer Service Business Award’ in the Small Market category at the Mercedes-Benz General Distributor Awards for 2024,” said Al Haddad Motors group aftersales manager Darren Blythe. “This award is a testament to our team’s unwavering commitment to excellence in after sales and customer experience within the premium automotive industry. It’s a remarkable way to close 2024 and embark on an exciting 2025, further reinforcing our dedication to delivering outstanding service and customer satisfaction.”
Looking to the future, Al Haddad Motors have stated commitment to enhancing customer service initiatives, using valuable feedback to ‘exceed expectations continuously’. The company remains focused on its vision to be Bahrain’s premier automobile distributor, offering unmatched service alongside the finest Mercedes-Benz vehicles.
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